Cancellation Policy | Tedku Consulting

Last updated: 30 September 2026

This Cancellation Policy explains how you can cancel services provided by Tedku Consulting Pty Ltd ("Tedku", "we", "us"). It should be read together with our Terms & Conditions and Refund Policy.

1. Tedku Chat subscriptions

Either party may terminate the subscription by giving at least one (1) month's written notice before the next subscription cycle. The service continues until the end of the paid period.

To cancel, email hello@tedku.com from the account holder's email address, stating the company name and requested end date.
After termination you keep access for a seven (7) day grace period to export your data. After that, access may be suspended and stored data removed.
Notice given less than one month before the next cycle takes effect at the end of the following cycle.

2. Consulting and implementation projects

Either party may cancel a project by written notice. Unless your quotation says otherwise:

Consultation bookings can be cancelled or rescheduled free of charge at least 24 hours before the session.
If you cancel a project, you pay for work performed and costs committed up to the date of cancellation, in line with our Refund Policy.
We will hand over completed work products for which payment has been made.

3. Cancellation by Tedku

We may suspend or terminate services immediately if these terms are breached, the service is misused, or the policies of integrated third-party platforms (such as WhatsApp or Meta) are violated.

4. Questions

Tedku Consulting Pty Ltd (ABN 90 681 974 907)
2/31 Elizabeth Street, Doncaster East VIC 3109, Australia
hello@tedku.com · WhatsApp +852 6121 7932